Returns & Exchanges

At UrbanYog, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a hassle-free 15-day return and exchange policy for all unopened and unused products.

1

Initiate Request

Log into your UrbanYog account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

2

Quality Inspection

Ensure the products are in their original packaging with all seals intact, as our team will perform a quality check upon arrival at our warehouse.

3

Free Pickup

Once your request is approved, we will schedule a free reverse pickup from your registered address at a time convenient for you.

4

Refund Processing

After a successful inspection, your refund will be credited to your original payment method or issued as store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing